Refund Policy

You can find all the information about our refund policy here.

Asset Store page is carefully crafted to outline what an asset does and does not do.

If applicable, a more comprehensive "Compatibility" page is linked. Please read this before making a purchase to avoid any unwelcome surprises. This policy aims to clarify the asset store EULA's legal jargon and specifies the practical cases that it does or does not cover.

As agreed upon at checkout, Asset Store sales are final as per the EULA section 2.2.9. Since digital purchases cannot be returned once downloaded, it is required to agree to waive the right to a refund. Clicking the "Download" button finalizes this agreement.

This is because it is impossible to revoke access to the downloaded files after a refund is issued (no DRM system). Keeping both my work and its monetary value is not a fair trade. Therefore, certain conditions must be met to avoid abuse or enabling impulsive purchases.

Refunds are always granted if:

• You have not yet downloaded the asset. This is verified through the invoice number. In this case, you can request a refund yourself here.
• The asset was removed from the store within 4 weeks of purchasing (deprecated).

Refunds aren’t justified when:

• You appear to not have read the store page information or the linked online documentation.

• The asset is no longer being used (eg. project cancelation, switching engines/render pipelines).

• The asset in question went on sale, shortly after a full-price purchase was made.

• Unity account was terminated due to a violation of Unity’s terms of use.

If you find you are in accordance with these conditions, get in touch with the basis of your request.